Today, we're proud to announce a brand-new direction for Ducky. We're launching a fully-managed retrieval platform that helps software engineers get the most out of LLMs. You could call it a pivot, but we think it’s a distillation — a fresh perspective we wouldn’t have discovered without first building customer support AI.

A lot has happened in the past year. LLMs have demonstrated incredible knowledge and reasoning capabilities, potentially reshaping the course of humanity. As we built to unlock this value, we encountered the challenge of harnessing and aligning LLMs. Specifically, the data engineering challenges of providing the correct context proved crucial to achieving the desired behavior in customer support. We tackled this problem head-on, putting in lots of elbow grease. Then, we noticed something unexpected: developers kept asking for direct access to our infrastructure so they could easily add indexing and retrieval capabilities to their own systems.

That’s when it all clicked—good retrieval is what businesses need to unlock the full value of LLMs. This technology is critical for most LLM applications. Programmatically finding the right information is the optimal way to leverage this platform shift.

Imagine solving knowledge challenges in seconds, not with complicated infrastructure you have to piece together and host, but with a platform that works immediately. Ducky handles the hard stuff so engineers can focus on building AI applications that truly matter, no matter what industry they’re in.

Ducky’s fully-managed retrieval platform is built specifically for developers who are thinking:

1. "I want to experiment with AI quickly, but I don’t want to dedicate substantial resources until I have clarity."

2. "I know how to apply AI in ways that would benefit my company, but I’m not sure how to get started."

3. "I have a team of talented software engineers who just want to get cracking."

We’re building toward a world where Ducky acts as the infrastructure layer that prepares and optimizes data before it reaches LLMs. Hook up your data and let Ducky provide the context and alignment your applications need.

Today, we’re opening up the Ducky waitlist. We've been working with a wonderful group of early users, and we’re excited to bring Ducky to more people. If you're a developer ready to transform how you work with LLMs, let's create something amazing together.

Build on 🤘🏼

The Ducky Team