AI that helps support teams perform their best
Ducky learns from tools like Slack, Notion, & JIRA to help support agents find the right information, and respond to customers, in seconds.
Trusted by awesome teams like
Features
AI-driven
Stop searching
Ducky uses AI to search any internal knowledge source like Slack, Notion, JIRA, Google Drive, Confluence, Airtable, as well as previous support tickets, to deliver the most up-to-date answer automatically.
Brand voice
Generate replies
Ducky knows the answer to customer questions and creates a response in your brand’s tone, ensuring personalized, consistent communication for every customer interaction.
Integrations
Connect to any support platform & knowledge source
Ducky’s chrome extension works alongside support platforms like Gorgias, Helpscout, & JIRA Service Management. Plus, Ducky surfaces crucial information from knowledge sources like Notion, Airtable, Confluence and more.
Save time and money
You’ve got incredible support agents. Ducky helps them move faster and work more effectively.
Increase agent happiness
Support agents are the lifeline of your business. Ducky helps them find answers faster while reducing frustration and burnout.
Delight customers
With Ducky, your agents can help customers with greater accuracy leaving them happy as a duck in water.
Press
Onboard Agents Faster
Reduce agent learning curve
Agents can begin contributing from day 1. If they don’t know something, Ducky will find the answer for them by searching internal tools like Slack, Notion, JIRA and more.
Learn the brand tone
Ducky generates accurate answers using your brand’s tone, helping new agents understand how you communicate with customers.
Help more customers
Faster onboarding means a new agent can start delighting customers as soon as they start, saving the company time & money.
Supported integrations
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