AI that helps support teams perform their best

Ducky learns from tools like Slack, Notion, & JIRA to help support agents find the right information, and respond to customers, in seconds.

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Trusted by awesome teams like

"Truthfully, I was testing Ducky to see if it could actually reply to this one, doubting it could, but it did! With a nearly perfect answer at that."

"I also wanted to call out this email from Ducky where the tone is so good that it's better than anything I could have written myself!"

"Ducky is a contractor’s best friend."

"Just want you all to know…I just used a Ducky generated response to reply to a customer without editing any bit of it. Just copy, paste, send 😍."

"Truthfully, I was testing Ducky to see if it could actually reply to this one, doubting it could, but it did! With a nearly perfect answer at that."

"I also wanted to call out this email from Ducky where the tone is so good that it's better than anything I could have written myself!"

"Ducky is a contractor’s best friend."

"Just want you all to know…I just used a Ducky generated response to reply to a customer without editing any bit of it. Just copy, paste, send 😍."

Features

AI-driven

Stop searching

Ducky uses AI to search any internal knowledge source like Slack, Notion, JIRA, Google Drive, Confluence, Airtable, as well as previous support tickets, to deliver the most up-to-date answer automatically.

Brand voice

Generate replies

Ducky knows the answer to customer questions and creates a response in your brand’s tone, ensuring personalized, consistent communication for every customer interaction.

Integrations

Connect to any support platform & knowledge source

Ducky’s chrome extension works alongside support platforms like Gorgias, Helpscout, & JIRA Service Management. Plus, Ducky surfaces crucial information from knowledge sources like Notion, Airtable, Confluence and more.

Save time and money

You’ve got incredible support agents. Ducky helps them move faster and work more effectively.

Increase agent happiness

Support agents are the lifeline of your business. Ducky helps them find answers faster while reducing frustration and burnout.

Delight customers

With Ducky, your agents can help customers with greater accuracy leaving them happy as a duck in water.

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Press

Ducky Raises $2.7M in Pre-Seed Funding, Puts AI to Work for Customer Support Teams

May 28, 2024

Ducky Raises $2.7M in Pre-Seed Funding, Puts AI to Work for Customer Support Teams

May 28, 2024

Ducky raises $2.7 million for AI customer support platform

May 30, 2024

AI levels the playing field

May 30, 2024

Ducky, a Nashville startup who uses AI to improve customer support, raised a $2.7 million pre-seed round.

Ducky Raises $2.7M in Pre-Seed Funding, Puts AI to Work for Customer Support Teams

May 28, 2024

Ducky Raises $2.7M in Pre-Seed Funding, Puts AI to Work for Customer Support Teams

May 28, 2024

"I’m very impressed with how useful Ducky is. I’m excited for our whole team to use it… the speed at which Ducky iterates and becomes even more useful is impressive. I’m very excited about Ducky, genuinely."

Connor Norris

Delight Team Manager @ Superhuman

"Ducky has been a critical solution for Vendori as we scale our SaaS support operation. The platform integrates seamlessly with our existing knowledge base and delivers huge value in its ability to grow with us and uplevel our constantly expanding team."

Ethan Garonzik

Founder @ Vendori

Onboard Agents Faster

Reduce agent learning curve

Agents can begin contributing from day 1. If they don’t know something, Ducky will find the answer for them by searching internal tools like Slack, Notion, JIRA and more.